News

Issue No. 42 - August/September 2008

Healthy society feeling is Mutual

Mutual Community is paying heed to the word “community” in its name and finds the personal touch is paying dividends.

A company founded in SA, the national health insurer has been looking after families for more than 70 years. Mutual Community notably supports and contributes towards local events and programs involving sport, education and community events.

But what’s interesting is the insurer has maintained a major retail chain providing face-to-face service when many service providers are looking to drive business online. Mutual Community provides all electronic means of interaction - website, direct debit, payroll deductions, telephone and e-mail for those who want it - but still maintains 17 retail outlets around SA.

Nearly 40% of all sales transactions and about 50% of claims and payments take place over the counter.

“The most efficient thing (about personal service) is getting it right the first time and giving accurate advice related to perso...

The rest of this article is available to in-business subscribers.
If you are a subscriber, please log in - click here.

Established in 2001, in-business is South Australia's leading independent local business knowledge source. We offer subscribers:

• a high quality bi-monthly magazine
• password access to our complete archives online from Issue 1
• regular SNAPSHOTS eNewsletter
• optional listing in our magazine business services directory called 'the team'

in-business has become one of South Australia's best networking packages delivering readers untold business opportunities.

To subscribe click here, or to receive a free trial copy click here.