Issue No. 64 - April/May 2012
Salisbury: 22 years building loyalty
South Australian residential building identity, Scott Salisbury began his career as a tradesman and is one of the rare few to make a successful transition from ‘doer’ to ‘manager’, then a further leap to the strategic role of group director.
“The transition occurred over a few years; it was driven by my consistent passion to continue to improve and be the best I could,” Scott says.
“To do that I had to get the right people to help me, and find staff that had a similar work approach. I was fortunate to get good people in the very early days, who were able to take over the work that I was doing so I could focus on how to make the company better.
“I listened to many successful business people and took what advice would help the company.
“I had an unwritten philosophy about our business from the beginning that still exists today, which is: ‘Do what we say and do it right the first time’. Our focus has always been on quality, both with our products and perhaps more importantly with our customer service. I have learned that the right people are the most important resource needed to be successful in this industry.
“Business is all common sense; it’s not complicated and you don’t have to have a degree. It’s simple: treat every issue with common sense and respect and trust yourself.”
Scott relies on group management, “on our people”, to keep him up to date in all areas and there are “open discussions” to explore every possibility.
The present, tough residential building environment brings out some essential aspects of a very public manufacturing process.